Is the data backed up?
Yes. Our servers have redundant disk drives in a raid configuration. This means the data is written twice, once to each disk drive. If one drive fails (which almost never happens) the other drive is still working. On top of that the data is backed up offline onto another physical server on an hourly basis, which is also backed up onto an external HardDrive forming a super secure data backup system.
Is the data safe and secure?
Yes. Our systems use Microsoft's recommend template for system security.
Where is the data hosted?
Our servers are located and managed in our purpose-built UK data centre based in Gloucester, in the heart of England, providing the perfect environment for your server to operate to its full potential. Plugged directly to the backbone of the internet and safeguarded by comprehensive physical and environmental security measures, you can be confident that your server will experience the very highest levels of uptime and reliability in our dedicated UK data centre.
Our secure data centre environment gives your servers access to a high-speed internet connection through multiple providers, 24/7 security, plus a fully redundant power system. We're so confident in the resilience of our dedicated servers that we offer a 99.9% internet connectivity uptime guarantee.
Can we export the data if we want?
Our systems come with a web to Microsoft Excel export function. You can download your data (at the click of a button) and load it up into Microsoft Excel. From there you can do whatever you want.
Do we need any special equipment or software?
All you need is a connection to the Internet. Our system will run on any operating system and any browser. If you can get to the Internet you can run your system. Many software companies include client-side code in their systems or require you to install a disk. Client-side code is software that executes in the browser. It is generally used to trick out the browser making it do something it isn't intended to do. While it can be neat in certain applications it also makes the entire system dependent upon a certain browser.
Can we install the software on our computers?
We don't offer installable versions of our software. Our products are remotely hosted products. There are important reasons for this. We support our systems fully. We could not offer this level of support for systems installed on someone else's equipment because we have no idea of the environment. Our systems function perfectly, all the time.
Do you offer any other systems?
We offer many fully featured Internet systems and online solutions, for further information of our online systems go to our site at UK Website Solutions.